Refunds are issued only for the sale amount at the current selling market value of the component(s) inside the computer and doesn't include shipping/freight charges. Additionally, we reserve the right to apply a 15% restocking fee to computer system unless ALL three conditions below have been met:
1. Your UNOPENED purchase is returned to Royal Electronics Gaming within 7 days of original delivery.
2. There is defective hardware component(s) inside the computer creating stability/performance issue.
3. Royal Electronics Gaming or a third-party computer company contracted by Royal Electronics Gaming has verified that the stability/performance issues are a direct result of the hardware inside the computer and NOT the software (i.e. the operating system, drivers, or software)
Any and all merchandise returned to Royal Electronics Gaming must be returned in its original packaging, to include manuals and all accessories. All sales on software items are final. Opened accessories such as the speakers and monitors can not be returned and will not be extended a refund in any way, shape or form. Royal Electronics Gaming will not refund shipping costs, and the Customer will be held liable for shipping fees associated with returning packages.
If happens that Royal Electronics Gaming sent an incorrect item, defective (manufacturers fault), or was damage during shipment, it will be either replaced, subject to availability or received a full refund. Shipping fees incurred in returning to customer will cover by Royal Electronics Gaming.
Before making any return, be sure to backup all software and data and remove any personal information, private information or private content that you do not want to be viewed or used by any third party. Royal Electronics Gaming is not liable for lost data or misuse of data on computers that are returned for any reason.